Privacy Policy


For GDPR requirements, this policy refers to written documents, hard copy client notes, database entries, emails, text messages, visits to my professional website and social media communication.

Charlotte Randall Therapy is a trading name of L & C Worldwide Ltd which is registered with the Information Commissioners Office (ICO).   I am the Data Processor so if you are unhappy with the way that I am using your information please contact me on 07598032157.

Data is collected for the sole purpose of providing an appropriate service for the individual; Legally termed as ‘Legitimate Interests’. This data will be provided by you at the referral stage and commencement of the service only. It will include your name, address, contact details, medical history and GP contact details. Your GP will only be contacted if absolutely necessary, and where possible, in consultation with yourself first.

Hard copies of personal information are stored in a locked cabinet and archived at the end of the therapeutic relationship for 7 years. I take brief handwritten notes after each session that are anonymised and stored separately from your referral form.

Emails are processed by Microsoft and are therefore subject to their privacy policies. It is recommended that no sensitive information be shared via email. For online video call platforms such as Skype, data will be processed subject to their privacy policy. Phone calls are not recorded; however, text messages and voicemail may be stored for up to 90 days. I may use your phone number to return your call, as per standard business practice. All electronic devices which hold personal data are password protected and stored securely.

No personal/sensitive data will be shared with any 3rd party without your explicit consent. This is subject to legal and professional ethical requirements to ensure the safety of yourself and others. I will always try and consult you first if I feel I need to break confidentiality, however, the following exclusions apply:

  • If I believe you or a third party is in danger of serious harm.
  • If I believe you or a third party is involved in a serious criminal activity.
  • If I would be liable to civil or criminal court proceedings if the information I held were not disclosed.

If you make regular payments to me your name and email may be used to process these payments electronically.

In the unlikely event of a data breach, I will comply with GDPR regulations regarding reporting and action taken.

You have a right to access the information I hold on you. A request to access this information should be done so in writing. Your information will be released to you within 30 days of receiving the request.